faq

Frequently asked questions

Do you do local delivery?


Yes! We are based in the village of Little Ouseburn (between York and Harrogate). We can deliver within the local postcode area of YO26 and also to YO51/ YO61 and HG5. This covers the Boroughbridge and Knaresborough area as well. We cannot deliver further than this sadly, due to petrol costs. If you would prefer to pick up your bakes, that is absolutely fine so long as it is at a specified time.




Can I order a mixed box of treats?


Unfortunately the answer is no at present. We are a small business and mixed boxes can cause wastage unless we can sell the rest of the batch elsewhere. Having said that, all our cookies and traybakes freeze perfectly so they can be enjoyed over a long period of time. Or why not share with friends or family members?




Where do you ship to?


We ship our cookies and traybakes to all areas of the mainland UK. We are looking into shipping to offshore islands, such as the Scottish islands but are in the process of testing how long our products take to get there so that they arrive as fresh as possible.




Do you offer returns?


Please head to our Store Policy page. We pride ourselves on the quality of our products and ensure that they leave our kitchen in perfect condition. We take photos of every product that leaves our premises for quality control and know that we have lots of positive feedback from our customers. If you are not satisfied with your product then please return it in its original packaging with all the product intact as soon as possible so we can rectify the situation. We cannot guarantee that we can pay your postage for your returns.




Do you offer GF or DF products?


We have just added three Gluten Free products to our website. They are absolutely delicious and our testers have been very impressed with them. Our Chocolate Chip Cookies are GF and DF as well as our Flapjacks. We also have some Gluten Free Brownies. These brownies however are not nut free as they contain ground almonds in place of the flour. We are working on another version without the nuts, though.




How long do your products keep for?


Our cookies and other treats can keep for up to 5 days, in a sealed box, and can be frozen for up to three months! You can also give them a quick blast of 10 seconds in a microwave to freshen them up. But as our cookies are so delicious, they probably won't last for as long as 5 days anyway!




Are your products Vegetarian or Vegan friendly?


All our bakes are vegetarian friendly. We have just introduced two Vegan products (our yummy flapjacks and our Chocolate Chip cookies) and are working on some more!




I'd like to order a gift, can this be done?


Please contact us using the form or the information on our contact page and we will arrange to have your order sent directly to the recipients address! We can also include a greetings card with your chosen message in.




Do you offer discounts?


We do have special offers and discounts regularly, so watch this space! Also look out on our Social Media platforms for regular competitions and giveaways.




Why are your cookies and brownies expensive when you can get four for a pound in the supermarket?


Supermarket cookies and brownies are made in a factory at high volumes and are packed full of additives so that they keep longer. Due to their high production levels they can afford to keep their costs down. Our prices reflect the cost of the ingredients: real butter, free range eggs and high quality chocolate as well as the cost of electricity, Sam's time baking as well as the cost of packaging, travel to the post office and the cost of shipping. You will find that our products are very competitively priced and taste fantastic at the same time!