Shipping

SHIPPING POLICY

We are a family run business and Sam fits her baking orders in and around her teaching commitments. Sam bakes and posts the items fresh every weekday. The weekends are for local cake orders and Afternoon Teas!

As soon as we receive your order, Sam will notify you of when your bake will be able to be dispatched. If you require your product to be for a specific time, then please drop us a message and we will make sure it arrives for the correct time.  

If you live locally to our premises in Little Ouseburn, then Sam is able to offer a pick up or a delivery service on  the postable items. She is also able to offer other non postable bakes, such as cupcakes. This is subject to availability. Please contact us for more information. We're only too happy to help.

All orders are sent by via First Class Royal Mail.  All postage is included in the price of the cookies. Our cookie boxes are designed to fit through your letterbox but the brownies, Rocky Road and blondie traybakes do not as the packaging is deeper.

Due to the ongoing Covid-19 Pandemic shipping times may be longer once the bakes have left our base. We cannot be held responsible for any delays which may occur and will not be offering refunds based on delays in shipping. We also package our products carefully and cannot be held responsible for any damage to the packaging received once the products have left our premises.